Item Personalization
-
Estimated Delivery:Oct 24 - Oct 28
-
Free Shipping & Returns: On all orders over $200
Item Personalization
Shipping Information
✈️ We ship worldwide from our workshop in Vietnam.
- Shipping cost is calculated based on total order weight and destination, and shown at checkout.
- Free shipping on all orders over $200 USD.
- Orders are processed within 1–3 business days.
- Estimated delivery time:
- US / UK / EU: 7–15 business days
- Australia / Canada / Asia: 10–20 business days - Every order includes tracking number and email updates.
Return & Exchange Policy
- 🔁 We offer 30-day returns or exchanges for unused items in original condition.
- 📩 Simply email us at support@holilto.com with your order number.
- 🏷 Return shipping labels are provided for eligible cases.
- 💳 Refunds are issued to your original payment method once the return is received and inspected.
💡 Because each board is handcrafted and unique, slight variations in resin wave texture and color are part of its charm — not considered defects.
Frequently Asked Questions
1. Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and times will vary depending on your location. Visit the Shipping page for more information.
2. How long does it take to receive my order?
- Vietnam: 3–5 business days.
- United States: 7–15 business days.
- Other International Destinations: 7–20 business days, depending on the country.
3. Is the resin surface food-safe?
Yes. We use non-toxic, high-quality epoxy resin that is safe for contact with food. However, it’s best used for serving dry or cold items like cheese, fruit, or pastries. Avoid hot, oily, or acidic foods on the resin side to preserve its clarity and shine.
Visit the Food Safety & Ocean Resin for more information.
4. Can I cut food directly on the resin part of the board?
No. The resin side is purely decorative and not meant for cutting. To protect both your knives and the design, please use the wooden side of the board for cutting.
5. How should I care for my board?
- Hand wash only.
- Dry immediately after cleaning.
- Re-oil the wooden side monthly with food-safe mineral oil or beeswax.
- Avoid soaking or placing in the dishwasher.
Visit the Product Care Guide for more information.
6. Can I request a custom design?
Yes! We accept custom design or gift requests.
Email us with your idea at support@holilto.com — we’d love to bring it to life.
