Frequently Asked Questions
General Questions
1. Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and times will vary depending on your location. Visit the Shipping page for more information.
2. How long does it take to receive my order?
- Vietnam: 3–5 business days.
- United States: 7–15 business days.
- Other International Destinations: 7–20 business days, depending on the country.
3. What is your return or exchange policy?
We offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can initiate a return within 7 days of receiving your order. Please visit our Returns page for more details.
4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your package’s delivery status.
5. How can I contact Holilto for support?
For any inquiries, feel free to email us at support@holilto.com, and we’ll get back to you promptly.
Product-Specific Questions
1. Can I cut food directly on the resin part of the board?
No. The resin side is purely decorative and not meant for cutting. To protect both your knives and the design, please use the wooden side of the board for cutting.
2. Is the resin surface food-safe?
Yes. We use non-toxic, high-quality epoxy resin that is safe for contact with food. However, it’s best used for serving dry or cold items like cheese, fruit, or pastries. Avoid hot, oily, or acidic foods on the resin side to preserve its clarity and shine.
3. Can I serve hot food on the board?
Please avoid placing hot dishes or cookware directly on the resin. Resin is sensitive to high heat and may warp or discolor. The wooden side can handle warm (not hot) items with a protective layer.
4. Is the board dishwasher safe?
No. Hand wash only.
Gently clean with a soft sponge and mild soap, then dry immediately. Do not soak or expose to extreme heat.
5. How should I maintain and store my board?
- After use, wipe clean and dry thoroughly.
- Apply food-safe mineral oil or beeswax monthly to keep the wood nourished.
- Store upright in a cool, dry place, away from direct sunlight or humidity.
- Avoid prolonged contact with water.
6. Will the resin color fade or turn yellow over time?
No — we use high-quality, UV-resistant resin, but like any handmade product, proper care is essential to preserve its beauty for years. Avoid placing under harsh sunlight or near heat sources.
🎁 Custom & Gifting Questions
1. Do you offer custom designs or personalized boards?
Yes! We welcome custom ideas — whether it's a specific color palette, wave style, or shape.
Please email us at support@holilto.com with your request. Custom orders usually take 5–10 business days to create.
2. Can I add a gift message or request special packaging?
Absolutely. Just leave your gift note in the order notes section at checkout.
We’ll handwrite it on a premium card and package your board carefully for gifting.
3. Can I request a rush order?
Please contact us before placing your order for urgent requests. We’ll do our best to accommodate.
4. Do you offer bulk orders for weddings or corporate gifts?
Yes, we do. Ocean Resin Boards make unique and memorable gifts.
For orders of 10 boards or more, please contact us directly — we offer discounts and can work on custom packaging or branding.
Still have a question?
Feel free to contact us for more information.
