At Holilto, we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit or make a purchase from holilto.com (the “Website”).
By using our Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our Website, place an order, or contact us, we may collect information such as:
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Name
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Email address
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Billing and shipping address
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Phone number
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Order and purchase information
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Payment-related information
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Information you provide when contacting customer support
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Device, browser, IP address, and Website usage information
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Information collected through cookies and similar technologies
We only collect information that is reasonably necessary to operate our business, provide our services, process orders, and improve your experience.
2. How We Use Your Information
We may use your information to:
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Process and fulfill your orders
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Process payments and prevent fraudulent transactions
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Provide customer service and respond to your questions
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Send order confirmations, shipping updates, and other service-related communications
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Improve our products, Website, and customer experience
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Send marketing communications when you have chosen to receive them
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Provide relevant advertising and measure the performance of our advertising
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Comply with applicable laws and legal requirements
We do not use your personal information for purposes unrelated to our business without a lawful basis or, where required, your consent.
3. Payments
Payments made through our Website may be processed by third-party payment providers.
We do not directly store your complete credit or debit card number on our servers. Payment information is handled by the applicable payment provider in accordance with its own privacy and security practices.
4. Service Providers
We work with trusted third-party service providers that help us operate Holilto.
These providers may assist with services such as:
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Website hosting and e-commerce
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Payment processing
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Order fulfillment and shipping
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Customer support
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Email marketing
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Analytics
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Advertising and marketing
We only provide these service providers with the information reasonably necessary for them to perform their services.
5. Marketing and Advertising
We may use analytics and advertising technologies, including cookies and similar technologies, to understand how visitors use our Website, measure advertising performance, and show relevant advertisements.
These services may include platforms such as Google, Meta, X, and other advertising or analytics providers that we may use from time to time.
These third parties may collect information about your activity on our Website in accordance with their own privacy policies.
Where required by applicable law, we will obtain your consent before using certain cookies or similar technologies.
6. Cookies
Holilto uses cookies and similar technologies to help the Website function properly and to understand how visitors interact with our Website.
Cookies may be used to:
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Remember your preferences
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Keep your shopping experience functional
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Understand Website traffic and usage
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Measure advertising performance
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Improve our Website and services
You can adjust your browser settings to refuse or delete cookies. However, some parts of the Website may not function properly if certain cookies are disabled.
7. Email Communications
If you choose to subscribe to our marketing emails, we may send you information about:
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New products
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Promotions
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Special offers
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Brand updates
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Other information we believe may be relevant to you
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.
Transactional emails, such as order confirmations and shipping updates, may still be sent when necessary to provide our services.
8. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, resolve disputes, maintain business records, and comply with legal obligations.
When information is no longer needed, we may securely delete or anonymize it.
10. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information
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Opt out of certain marketing communications
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Withdraw consent where processing is based on consent
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Exercise other rights provided by applicable privacy laws
To make a privacy-related request, please contact us using the information below.
11. Children's Privacy
Our Website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate parental consent.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
12. Third-Party Websites
Our Website may contain links to third-party websites or services.
Holilto is not responsible for the privacy practices, content, or security of websites that we do not operate.
We encourage you to review the privacy policies of third-party websites before providing them with your personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: support@holilto.com
We will do our best to respond to privacy-related inquiries in a timely manner.
— The Holilto Team
