Privacy Policy

This Privacy Policy explains how Holilto Art LLC ("Holilto," "we," "us" or "our") collects, uses and shares your personal information when you visit holilto.com, place an order or contact us. By using our website, you acknowledge the practices described below.

Who We Are

Holilto Art LLC is a Wyoming limited liability company located at 30 N Gould St, Ste N, Sheridan, WY 82801, USA. You can reach us at customer@holilto.com.

Information We Collect

The information we collect depends on how you interact with us:

  • Information you give us: name, email address, phone number, billing and shipping address, order details, and anything you include when you contact us.
  • Payment information: payments are handled by our payment providers. We do not store your full card number on our servers.
  • Information collected automatically: IP address, device and browser type, pages viewed, products added to your cart, the website or ad that referred you, and similar usage data, collected through cookies and similar technologies.
  • Information from third parties: payment providers, shipping carriers and advertising or analytics platforms may share limited information with us, such as payment status, delivery status or ad performance.

How We Use Your Information

  • To process payments, fulfill and ship your orders, and send order and shipping updates
  • To respond to your questions and provide customer support, refunds and returns
  • To detect and prevent fraud and protect our website and customers
  • To understand how our website is used and to improve our products and services
  • To show and measure advertising, including on third-party platforms
  • To send marketing emails when you have chosen to receive them
  • To comply with legal obligations and enforce our Terms and Conditions

How We Share Your Information

We share personal information only as needed to run our business:

  • Shopify, which hosts our store and processes orders and checkout.
  • Payment providers, such as card processors and PayPal, to process your payment.
  • Fulfillment partners and shipping carriers, who receive the information needed to deliver your order, such as your name, shipping address and phone number. These partners may be located outside the United States.
  • Email and customer support tools, to send order and marketing emails and respond to your messages.
  • Analytics and advertising partners, such as Google, Meta and X, which may collect information about your activity on our website through cookies and pixels.
  • Authorities and advisers, when required by law, to protect our rights, or to prevent fraud.
  • A successor business, if Holilto is involved in a merger, sale or similar transaction.

If you use our Track Your Order page, the tracking number you enter is sent to 17TRACK, a third-party tracking service. We do not send your name or address to 17TRACK.

International Transfers

Because our fulfillment partners and some service providers are located in other countries, your information may be transferred to and processed in countries outside where you live, including countries that may have different data protection rules. We share only the information needed to deliver your order and provide our services.

Cookies and Advertising

We use cookies and similar technologies to keep your cart working, remember your preferences, understand website traffic and measure advertising. Where required by law, we ask for your consent before using non-essential cookies, and you can change your choice at any time through the cookie banner or your browser settings. Blocking some cookies may affect how the website works.

Sharing information with advertising partners for ads that are relevant to you may be considered a "sale" or "sharing" of personal information under some U.S. state privacy laws. You can opt out at any time by contacting us at customer@holilto.com or using the cookie banner where it is available.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Know what personal information we hold about you and receive a copy of it
  • Correct inaccurate information
  • Delete your personal information
  • Opt out of the sale or sharing of your personal information and of targeted advertising
  • Object to or restrict certain processing, and withdraw consent where processing is based on consent
  • Not be treated unfavorably for using your rights

To make a request, email customer@holilto.com from the address used for your order. We may need to verify your identity before acting on your request, and we will respond within the time required by law. If you are in the EU or UK, you may also contact your local data protection authority.

Marketing Emails

If you subscribe, we may email you about new products, offers and updates. You can unsubscribe at any time using the link in any marketing email. We may still send order and service messages, such as order confirmations and shipping updates.

How Long We Keep Your Information

We keep personal information only as long as needed to provide our services, resolve disputes, keep business and tax records and meet legal obligations. When it is no longer needed, we delete or anonymize it.

Security

We use reasonable administrative, technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our website is for a general audience and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

Third-Party Links

Our website may link to third-party websites, such as shipping or tracking services. We are not responsible for their privacy practices, so please read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, email us at customer@holilto.com, or write to Holilto Art LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.