Shipping Policy
Thank you for shopping with Holilto. This policy explains how we process and ship your order. By placing an order, you agree to the terms below.
Shipping Destinations
We ship to the United States and to other countries available at checkout. If your country appears at checkout, we can ship to your address.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays.
Delivery Time
After processing, estimated delivery times are:
- United States: 8–12 business days
- Other countries: 8–15 business days
Delivery times are estimates, not guarantees. They may be affected by customs, holidays, weather, high-volume periods or carrier delays.
Shipping Fees
- Standard Shipping: $2.99
The final shipping cost is shown at checkout before you pay.
Where Your Order Ships From
Your order is fulfilled by our partner warehouses and shipped with tracking. Depending on the item, your package may ship from a location outside the United States.
Multiple Items
If you order several items, they may be shipped in separate packages, which may arrive on different dates. You will receive tracking information for each package.
Order Tracking
Once your order ships, we will email you a tracking number and link. Tracking may take 24–48 hours to show its first update, and international shipments can go several days without a new scan while moving between carriers or customs facilities.
If your tracking has not updated for 10 business days, please contact us and we will look into it.
Customs, Duties and Taxes
Packages shipped internationally may be subject to customs processing. Any import duties or taxes charged by the destination country are determined by local rules.
Incorrect Address
Please check your shipping address before you place your order. We are not responsible for delays or lost packages caused by an incorrect or incomplete address. If you notice a mistake, contact us right away; we can update the address only if the order has not yet shipped.
Lost, Damaged or Incorrect Items
If your package is lost, arrives damaged or contains the wrong item, please contact us. See our Refund Policy for how we resolve these cases.
Contact Us
If you have questions about your shipment, email us at customer@holilto.com and include your order number.