At Holilto, we want you to feel confident about your purchase. If something isn’t right with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
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Unworn and unused
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In their original condition
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Returned with original packaging and tags, when applicable
Items that are worn, washed, damaged, or altered may not be eligible for a refund.
How to Request a Return
Please contact us at support@holilto.com within 30 days of receiving your order.
Please include your order number and a brief description of the reason for your return. We’ll review your request and provide the return instructions if your return is eligible.
Please do not send an item back before contacting us first.
Return Shipping
Unless the item is defective, damaged, incorrect, or significantly different from the product description, return shipping costs are the customer’s responsibility.
If the item you received is defective, damaged, or incorrect, please contact us as soon as possible. We’ll work with you to find the best solution.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items
Certain items may not be eligible for return, including:
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Items marked as final sale
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Gift cards
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Items that have been worn, washed, damaged, or altered
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Items returned after the 30-day return period
Exchanges
If you need a different size or color, please contact us at support@holilto.com.
Depending on availability, we may be able to arrange an exchange. If the requested item is unavailable, we can help you with a return and refund instead.
Order Issues
If your order arrives damaged, defective, incorrect, or incomplete, please contact us at support@holilto.com as soon as possible.
Please include your order number and, when helpful, photos of the item or packaging so we can resolve the issue quickly.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@holilto.com
We’re always happy to help.
